Travelers Managed Care Enrollment Representative in Dallas, Texas
Managed Care Enrollment Representative
Primary Job Duties & Responsibilities:
Contact new and renewal policyholders and customers. Communicate information on the benefits of the managed care program and the process for a successful implementation. As needed, provide necessary forms and written documentation on the implementation process. Serve as the front-line managed care resource to policyholders, customers, Account Consultants, Account Executives and Claim Account Executives on the coordination and implementation of the managed care enrollment process. Ensure Information Request, Implementation Verification, and all other required forms have been completed and returned. Follow-up with accounts who have not returned required documentation. Maintain required documentation and tracking records of assigned activities. Assist Managed Care Consultant in the managed care compliance activities in accordance with Workers Compensation law and Administrative Rules. Professionally place and answer telephone calls, respond to routine questions and reroute calls when appropriate. Apply effective listening skills through recognition of policyholders/customers needs; adjust style accordingly. Effectively capture information and respond in an efficient manner. Consistently provide top-tier, high-level customer service. Share policyholder/customer, telephone, system and/or other business concerns with Unit Consultant for prompt and effective resolution. Perform other duties as assigned.
Job Opening ID:
Equal Employment Opportunity Statement:
Travelers is an equal opportunity employer.
Job Specific & Technical Skills & Competencies:
Competencies, as demonstrated by ability to: Lead the Business Align personal work goals and actions to the vision and business strategies Implement change Support enterprise culture Lead Self Exhibit courage, credibility and conviction Communicate effectively Influences others by appealing to reason Apply analytical/problem solving skills
Responsible for the coordination, and implementation, of the workers compensation managed care program for a specific state to assist policyholders and agents with the enrollment process.
Education, Work Experience & Knowledge:
Education/Course of Study: Strong communication / telephone skills Strong customer service skills Solid organization skills and attention to detail Basic knowledge of claim systems Ability to resolve general / basic problems Strong team member Basic knowledge of Microsoft Office Excel helpful Work Experience:
High School education or equivalent preferred Solid keyboard / personal computer skills (35 WPM)
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Dallas - Texas - United States