Co-op services Credit Union CREDIT ANALYST in Fort Worth, Texas


Evaluates loan applications for quality, accuracy, and decisions them based on a review of the applicant’s credit history and in consideration of the guidelines and policies of the client institution. Provides leadership, guidance and supervision to Contact Center representatives and Loan Agents. This position has various responsibilities relating to the productivity, quality, and efficiency of the individuals in the Contact Center, as well as the Company as a whole.


Credit Analyst will decision phone, Internet, indirect, ExpressLink, remote login and data entry applications. The Credit Analyst will also monitor the quality, efficiency, and accuracy of the loan applications taken by contact center representatives.

  • Credit Analyst will know all facets of the contact center loan application processing as well as the Credit Analyst duties

  • Multitask in monitoring several different Remote Login indirect loan queues in addition to internet and phone applications.

  • Operate a multitude of different loan processing systems including --but not limited to-- Crif LoanCenter, Lending 360, Lendpro, StreamLend Velocity, CRIF Sail, CRIF Action, DILLS, TCI Decision Lender, Symitar’s Epysis and Groove Car’s AppTrac.

  • Finalize Loan Agent Entry Level, Loan Agent 1 and Loan Agent 2 agent loan applications.

  • Assist in ongoing training for CMC employees. Assist with training in new technology and new client programs

  • Maintain LAPP evaluation information and on-going quality control documentation for Contact Center employees

  • Evaluate and maintain the quality and accuracy of the information templates, including rate changes and promotional information as needed. Credit Analyst 1 will have a continuous working knowledge of all information templates

  • Participate in tracking the progress of Contact Center representatives

  • Conduct agent Lending Skills Development sessions

  • Ongoing support of cross-sell products


  • Ability to work flexible hours to accommodate 24 X 7 department needs

  • Thorough understanding of, and ability to read, all three credit bureaus: Equifax, Experian, and Trans Union

  • Thorough understanding of Credit and Lending.

  • Knowledge of the operation of financial institutions

  • Strong written and oral communication skills

  • Strong PC and Software skills, especially with Excel

  • Call Center experience


  • 6 months or more previous experience in a loan call center position.

  • For Internal applicants - Must have worked as a Loan Agent Entry 1 for at least 90 days.

This job description does not contain a comprehensive list of all duties, activities or responsibilities that may be assigned. Other duties, activities and responsibilities may be assigned due to job function change and business needs. The company reserves the right to amend or modify this job description at any time.

About Us

CO-OP Financial Services is the technology engine that provides access and convenience for credit unions. With over 35 years of credit union service, CO-OP connects credit union members to their accounts through Debit, Credit, ATM, Shared Branching, Member Interaction Services, Mobile, Virtual, and Bill Pay services. CO-OP serves a total of 3,500 member credit unions, 50 million cardholders, 30,000 surcharge-free ATMs, and more than 5,300 shared branches (with 2,000 self-service locations). Handling three billion-plus annual transactions, CO-OP is the nation’s largest credit union service organization—offering resources that enable deeper member engagement to help credit unions prosper.

Job LocationsUS-TX-Fort Worth

Req No.2017-1435

CategoryCustomer Service/Support