Arconic Customer Service Representative in Waco, Texas



Customer Service Representative

Job Function:

Customer Service

Business Unit Group:

Engineered Products and Solutions

Position Description:

Essential Functions

Performs all Customer Service Representative (CSR) activities: answering inquiries, taking orders, responding to inquiries and routing customer questions and concerns appropriately.

Specific Responsibilities

  • Provides timely and professional service to assigned customer or distributor accounts using appropriate processes and communication channels

  • Works closely with Senior CSRs and Customer Service Supervisor to ensure that customer needs are understood and reflected in customer specific process documentation

  • Receives, enters and edits sales orders and changes thereto in accordance with company procedures

  • Checks stock and future production for customers and distributors.

  • Answers general inquiries concerning open orders including expediting delivery and tracking shipments.

  • Receives, responds to and routes requests for quotations as appropriate

  • Receives, responds to and routes requests for technical information, sales literature, material certification and returned material.

  • Uses knowledge of product, availability and customer need to best fill the order, coordinates with appropriate internal resources to answer more advanced questions.

  • Researches customer charge-backs and administers appropriate actions.

  • Works to improve knowledge of product and processes on a continuous basis

  • Advises Marketing Department and field sales representatives of significant information learned in customer correspondence.

  • Ensures that all work activities are performed in accordance with established safety and environmental standards.

  • Communicates professionally and effectively with all levels of external and internal business partners.

  • Continuously seeks improved techniques for performing job duties, and engages with peers and others to learn and share best practices as they emerge.

  • Maintains full compliance with Company policies and procedures and conducts all activities in accordance with the Arconic Guide to Business Conduct.

  • Performs other duties as assigned.

Requisition Number:


Minimum Years of Experience:


Preferred Qualifications:

Prior experience in customer service

Primary Location:


Minimum Education Required:


Minimum Travel Required:


Basic Qualifications:

Bachelor’s Degree from an accredited university

This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

Business Unit:

Arconic Fastening Systems and Rings

Job Type:

Entry Level/New Grad