Randstad Customer Service Call Center in Fort Worth, Texas

Customer Service Call Center

job details:

  • location:Fort Worth, TX

  • salary:$9.50 - $9.75 per hour

  • date posted:Tuesday, April 3, 2018

  • job type:Temp to Perm

  • reference:S_630356

  • questions:fletcher.lea@randstadusa.com817-810-0232

job description

A highly respected Law Firm in Fort Worth, TX is looking for entry level customer service/call center representatives to start immediately.

Pay Rate- $9.50 - 9.75/hr to start. This is a temp to hire opportunity and the company offers a raise after 6 months of employment and option to move to other positions dependent upon performance. Also offer great perks and monetary incentives on a regular basis.

Looking for candidates with a professional demeanor, strong computer and typing skills, with some experience working in a corporate/office setting.

Title: CSR

Department: Call Center

Essential Job Duties:

Observe rules governing privileged communications and confidential information.

Answer a high volume of calls in a fast paced environment, while delivering quality service and creating a positive caller and co-worker experience.

Professionally handling calls ensuring issues are resolved promptly and thoroughly.

Utilize the AS400 and Vertical Wave phone system on a daily basis with accuracy and efficiency.

Adhere to strict service standard requirements.

Review call logs daily and self-report any matters that were mishandled to management.

Perform a variety of administrative tasks, including but not limited to, send messages to appropriate staff and attorneys, maintaining a daily call log, etc.

Maintain regular and punctual attendance.

Other related duties as directed to meet the ongoing needs of the organization.

Secondary Job Duties

Special projects as needed.

Physical Requirements

Ability to remain seated for extended periods of time.

Attendance

8:15am - 5:00pm

Working hours: Mon-Friday 8am-5pm

Skills:

Education/Experience/Skill Requirements:

  • Bilingual in Spanish a huge plus!!

-High school diploma or equivalent.

-Minimum of one year experience in a service environment dealing with the public.

-Accurate and proficient typing skills (35 wpm).

-Positive/upbeat and helpful.

-Strong customer service skills/focus with demonstrated composure, ownership and professionalism.

-Ability to handle confidential information.

-Ability to communicate clearly, concisely and with good grammar (both verbal and in writing) so that callers are able to easily understand.

-Active Listening Skills: Giving full attention to what callers are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Ability to emphasize with callers in appropriate situations.

-Willing to ask for direction, collaborate and work in a team setting.

-Ability to learn and apply new information in a fast paced, changing environment.

-Ability to follow instructions and work within policies and procedures and deadlines.

If you are interested and qualified, please apply on-line and email your resume to fletcher.lea@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.