Texas State Job Bank Support Desk Technician in FORT WORTH, Texas

Utilize your love of technology while learning IT management skills and earning professional certifications.Gain deep knowledge by working with various company environments and industries. Experience numerous aspects of the IT industry, including design, networking, consulting, project management and troubleshooting. This is an entry-level position for candidates with 0-3 years of experience in the field. We hire individuals passionate about technology, with an enthusiasm for learning and a desire to study and grow in technological aptitude.Team members are diligent in helping our customers utilize technology to solve business problems.Then we find solutions using technology to increase efficiency and effectiveness.Each technician is a member of various teams with skills and professional certifications in common.We believe that the best idea wins and expect everyone to contribute towards attaining our mission statement and company strategy. Initial Responsibilities: Fulfill end-user requests Resolve desktop technical issues Set up mobile devices Maintain desktop applications Install and update computer operating systems Perform routine maintenance Monitor system performance Minimum Requirements for Consideration: Bachelor s degree United States Citizen or US National Love of technology Desire to study and learn, earning professional certifications throughout your tenure Physically able to lift 50 pounds, climb ladder, crawl under desks, and in tight spaces Ability to travel locally to client sites in and around Fort Worth, TX using personal vehicle (technical employees receive monthly stipends for cell phone and mileage expenses) Technical skills you will develop within 1st year: Proficient with Microsoft Windows Proficient with Microsoft Office (particularly Outlook and Word) Earn A+ certification (1st part within first 90-days, completion within 180 days of employment) Earn Microsoft Certified Professional (within first year of employment) Familiarity with group policy and active directory Understanding of PC hardware and function Understanding of DNS, DHCP, and group policy Familiarity with network topology, TCP/IP, switches and router purposes Familiarity with wireless connectivity and security, including laptops and mobile devices Understanding of Windows Operating System and how to Add computer to network *Access network files *Navigate the start menu, taskbar, and control panel *Add and remove drivers *Familiarity with 7 layer OSI model Outlook/Exchange *How to use scan .pst *Cached mode and .ost maintenance *How to backup, move, and add .pst file *How to transfer .pst information *Connect mobile device to Exchange Printing *How to add local printer *How to add network printer *How to install printer drivers locally *Understanding of print spooler Security Protection *Use of malware and antivirus protection tools *Malware infection response