VF Corporation Customer Service Representative in FT Worth Warehouse FW, Texas

Job Description

SUMMARY

Dickies, the world’s number one work apparel company, is seeking enthusiastic, motivated individuals for a career in Customer Service. Our fast-paced call center supports our wholesale partners as well as direct to consumer sales. This entry-level position also provides opportunities for personal and career growth within the Customer Service organization.

RESPONSIBILITIES

The main responsibility of the Bilingual Customer Service Representative is to provide a superior customer experience in both English and Spanish using sound decision-making skills in a team environment with minimal supervision or guidance by providing:

  • Account, Order and Other Information

  • Order Entry

  • Open Order Management

  • Sales

QUALIFICATIONS

  • Customer service focused

  • Excellent verbal and written communication skills in English and Spanish is mandatory

  • Language mastery must be sufficient to perform all of the job responsibilities in English and Spanish

  • Very good time management skills and ability to multi-task

  • Eagerness to learn with interest and enthusiasm.

  • Proficiency in various computer applications, especially MS Office, as well as demonstrated ability to learn and master new systems and tools.

  • Associates degree or some college coursework

  • Experience in apparel, consumer packaged goods, wholesale food distribution or similar industry preferred but not required

SHIFT SCHEDULE

The Customer Service Department operates from 7 am to 8 pm Monday through Friday and 8 pm to 8:30 pm Saturday and Sunday. Available shifts are:

  • Weekend Shifts – 8 am to 8:30 pm Saturday, Sunday and Monday

OPTIONAL QUALIFICATIONS

Experience in International Customer Service or Logistics is not required but positions a bilingual CSR for potential development into the International Customer Service team. International Customer Service Representatives perform additional activities in the area of:

  • US Customs Documentation and Terms of Sale

  • Country of Origin by Product

  • Denied Party Investigation

Organized in 1899, VF Corporation is a global leader in branded lifestyle apparel, footwear and accessories, with global iconic brands, 64,000 associates and $12.4 billion in revenue. Our businesses and brands are organized into four categories called coalitions, comprising: Outdoor & Action Sports, Jeanswear, Imagewear, and Sportswear. While VF is highly diversified across brands, products, distribution channels and geographies, our One VF culture and approach to doing business provide a unique and powerful competitive advantage.

VF Diversity Vision Statement

VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world.VF is an equal employment opportunity/ affirmative action employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.