SRSANDCO, LLC Service Manager - Industry Houston, TX 03-01-18 in Houston, Texas

Job Descriptions:

Overview

Are you ready to get your career in gear? Automotive retail chain with multiple locations is revving up to hire entry level Service Managers and Manager Trainees at Driver's Auto Repair in Houston, TX. Candidate must be honest, outgoing, career oriented, and ready to deliver outstanding customer service!! Retail/Sales experience a plus. 5 day work week, benefits, up to $40,000 annual base pay plus monthly bonus and spiffs. No Automotive experience required.

The Assistant Manager ‘s primary responsibility is to work with the customers as they enter the shop on identification and resolution of their automobile repair needs.

Responsibilities

  • Greet customers and assist them with any inquiries they may have, either by phone or in person.

  • Perform vehicle walk around and documentation of customer concerns to enable the technician to properly diagnose and service the vehicle.

  • Consult with customer on applicable service specials.

  • Prioritize required services, and be prepared to provide options upon request.

  • Document declines for services and ask for follow-up on future service considerations

  • Keep customer informed on completion times, service expenses, and possible changes.

  • Assistant managers remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.

  • Provide concierge support for all owner inquiries, whether phone or in person.

  • Spend quality time building relationship with the customer.

  • Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.

  • Perform opening and closing procedures and bi-weekly timekeeping procedures in the absence of the Store Manager.

Perks of the Job:

  • Pay for performance culture-You can increase your personal wealth when you succeed in the shop!

  • Medical, Dental, Vision, Life Insurance

  • Closed major holidays

  • 5 day work week

  • Closed on Sunday

Core Competencies

  • Integrity and Respect

  • Initiative

  • Customer Service

  • Attention to detail

Everything Else You Need To Know:

  • Our repair facilities operate with a strong focus on integrity and doing the right thing for the customer. Our philosophy is that we will never perform work on a vehicle that the customer doesn't need.

  • The base pay is up to $40K plus commission. There is no cap on commission and it’s possible to earn a lot more.

  • This is a professional company and we work within a high set of standards including strong ethics (work ethics and the way we conduct our business day in and day out).

Average Annual Bonus Potential $8K-$12K

Required Experience:

Minimum Requirements

  • 21 years of age or older

  • Valid driver’s license and ability to pass a drug/background check including MVR

  • Must be team oriented, flexible, and possess a desire to deliver a high level of customer service.

Keyword: Sales Manager/Assistant Manager

From: SRSANDCO, LLC