UT Health Clinical Application Support Analyst for Allscripts - Clinical Technology Department in Texas

Clinical Application Support Analyst for Allscripts - Clinical Technology Department



Information Technology

McGovern Medical School at UTHealth

Requisition #: 180000HQ

Position Summary:

We are looking for a Clinical Application Support Analyst to work on Allscripts and TouchWorks. These two programs help physicians run their practice and manage electronic health records. You will need to be able to work on these programs, so we prefer an applicant with specific experience in Allscripts and TouchWorks, or at the very least experience with an EHR program in medium to large clinical environments.

You will provide entry level support for end users on the Practice Management System (PM), Electronic Health Record (EHR) and ancillary systems that use Allscripts and TouchWorks. You must utilize their reporting system to document and assign reported customer issues. You will work with senior analysts in the troubleshooting, testing and resolution of reported system issues.

This position will work in the Medical Center in our Professional Building. It is full time, and eligible for all benefits.

Position Key Accountabilities:

  1. Provides front line support for PM and/or EHR system - Allscripts and TouchWorks.

  2. Participates in selected PM and EHR full life cycle system deployments as assigned.

  3. Assists customers/healthcare personnel with basic system requests.

  4. Solicits feedback and guidance of best practices from senior department team members, assisting with process development.

  5. Assists in the resolution of reported issues while working with senior team members and healthcare providers.

  6. Analyzes and reports to senior team members the workflow adherence by customers during on-site clinic visit.

  7. Other duties as assigned.


Good analytical and problem solving skills; working knowledge of MS Office products; good computing, analytical and organizational skills.

Minimum Education:

Bachelor’s degree required; Preferred Bachelor’s Degree in Computer Science or related field; or relevant experience in lieu of education.

Minimum Experience:

Two years of experience in clinical applications support, preferably GE/IDX, Allscripts /Sunrise, and/or Siemens/Invision, as well as experience in a clinical setting (inpatient or outpatient).

The emphasis on this role will be on TouchWorks and Allscripts.

Physical Requirements:

Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects.

Security Sensitive:

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

University of Texas Health Science Center at Houston (UTHealth)

Established in 1972 by The University of Texas System Board of Regents, The University of Texas Health Science Center at Houston (UTHealth) is Houston’s Health University and Texas’ resource for health care education, innovation, scientific discovery and excellence in patient care. The most comprehensive academic health center in the UT System and the U.S. Gulf Coast region, UTHealth is home to schools of biomedical informatics, biomedical sciences, dentistry, nursing and public health and the John P. and Kathrine G. McGovern Medical School. UTHealth includes The University of Texas Harris County Psychiatric Center, as well as the growing clinical practices UT Physicians, UT Dentists and UT Health Services. The university’s primary teaching hospitals are Memorial Hermann-Texas Medical Center, Children’s Memorial Hermann Hospital and Harris Health Lyndon B. Johnson Hospital.

UTHealth Benefits

UTHealth offers a comprehensive and competitive benefits package. For more information on our benefits programs please refer to the UTHealth Office of Benefits Website.


Equal Employment Opportunity Statement

UTHealth is committed to providing equal opportunity in all employment-related activities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, gender identity or expression, veteran status or any other basis prohibited by law or university policy. Reasonable accommodation, based on disability or religious observances, will be considered in accordance with applicable law and UTHealth policy. The University maintains affirmative action programs with respect to women, minorities, individuals with disabilities, and eligible veterans in accordance with applicable law.